Trust is not just earned; it is governed. This governance imperative applies universally. From private corporations to State-Owned Enterprises, trust is the invisible currency that dictates whether an organisation thrives or collapses. It is the bedrock of reputation and the lens through which all governance actions are judged. Yet, for many boards, trust is spoken of only in the context of crises, not as a standing governance priority.
An organisation can meet every regulatory requirement, produce clean audit reports, and still forfeit stakeholder confidence. Why? Because trust is built not through compliance alone, but through conduct, culture and consistency. The governance challenge is to make trust a conscious, measurable and strategic outcome rather than a by-product of other decisions.
Stakeholder trust is a strategic asset, influencing whether investors commit capital,…