ARTIFICIAL intelligence (AI) and digital innovation are expected by bankers to play a key role in the future of the sector on the continent, according to the findings of KPMG’s inaugural Southern African Banking Survey that was released yesterday
The African bank market has seen the withdrawal of many global banks over the past five years, but local banks have expanded aggressively, led mostly by South African, West African, and Northern African banks – 100% of survey respondents indicated that the size of the market is a key driver for their growth strategies on the continent.
According to the respondents, this growth would be driven primarily by opportunity in corporate banking, investment banking, and transaction banking, followed by retail and wealth management – underpinned by innovation that enabled more customers…