THE JUST OVER a month-old National Financial Ombud Scheme (NFO) yesterday announced the appointment of its first Head Ombud, Reana Steyn.
The NFO started operations on March 1 as an independent body that resolves complaints brought by consumers against South African financial institutions – for free.
The one-stop, all-in-one dispute resolution service is made up of the four former services: Ombudsman for Banking Services; the Credit Ombud; the Ombudsman for Long-Term Insurance and the Ombudsman for Short-Term Insurance.
NFO board chairperson Haroon Laher said Steyn’s extensive expertise and vast experience with the OBS, Credit Ombud and at one of the country’s leading insurers, her leadership positions, qualification as an attorney, coupled with her people management experience and training of staff of the previous schemes, provided her with a unique perspective…