Paralyzed from the waist down after being struck by a truck in 2012, Douglas Howey is one of hundreds of thousands of Americans who rely on what is known as “complex rehabilitation technology.” In Howey’s case: a Permobil F5 Corpus motorized wheelchair outfitted with an elevator lift motor, two batteries, headlights, and a joystick. Brand-new, it retails for almost $35,000.
In just two years, Howey logged 4,000 miles in his chair. Then, in early August, a bearing seized, stranding him in bed until he could get a technician to service the chair. Howey called Numotion, the manufacturer responsible for repairs, right away. But Numotion didn’t replace the part until October 26, more than 80 days after Howey first called.
A sudden loss of mobility can affect everything from wheelchair users’…
