Complaints about the big four – Westpac, ANZ, NAB and CBA – fell 7% in 2020-21, accounting for 17,593 of a total 42,261, says AFCA. The top five complaints related to unauthorised transactions, service quality, default listing, failing to respond to a request for assistance and incorrect fees or costs. “Over 70% of cases were resolved in the early stages of AFCA’s process with an agreement being reached between the complainant and firm or an outcome in favour of the complainant,” says AFCA.
OnePath has dethroned AMP as the worst-performing super fund on Stock-spot’s “fat cat” list. AMP came second, followed by MLC, Zurich and EISS Super, all third. The ranking takes into account fees and performance over five years.
The funds management industry, along with policymakers, must improve classifications…
