I AM like a pit bull when it comes to service from banks and financial institutions. Do you know why? Because I am privileged.
I work for myself, so I have the time to stand in long queues, without having to worry that it will affect my job.
I have unlimited access to wifi and data, so I can use my banking app (because “award-winning apps” are not worth crap if you don’t have data to access them).
I have money for airtime, so I can stay on hold and listen to music, speak to an automated system and have my calls dropped.
Very few people are in this position and therefore, consumer complaints against banks are often not seen through.
Consumers simply can’t afford it. Seriously, are you gonna…
