CUSTOMER service counts – in every sector. This includes local and national government institutions.
Sadly, the service from government (i.e. public) institutions is often horrific.
Sometimes, the elderly and the most vulnerable in society have to stand in the cold and dark, in queues from the early hours of the morning, only to be turned away when they reach the door.
There is no shelter, no seating and no toilets for those waiting outside.
But what is the absolute worst for me is the attitude of the staff at some of these places.
They seem to think that their position – from security guard to cleaner to teller – has somehow been ordained by God! Hulle dink hulle is royalty!
And their attitude towards those who they are supposed to…
