The owner of a Range Rover Evoque has accused JLR of repairing her vehicle using second-hand parts, as the manufacturer struggles to source new, replacement components for thousands of its customers’ cars.
As first reported by Car Dealer Magazine, a trade publication, around 10,000 customer cars across the UK are awaiting replacement parts, with around 5000 of them off the road at JLR dealerships as a result.
The crisis, which originated at the firm’s new parts facility, Mercia Park, was revealed by Andrew Woolliscroft, UK client director at JLR, during a dealer summit last month.
“Mercia is a bottleneck and we have a backlog of orders,” said Woolliscroft, adding that the shortage of parts had
“nearly stopped workshops from being able to operate”.
He also said that JLR had run…