WHY COMPANIES WANT BOTS
Businesses outside the AI sector are increasingly creating their own chatbots to handle customer queries, streamline operations, and cut costs. Retailers, banks, airlines, and nonprofits, traditionally focused on their core services rather than tech, see these tools as a way to stay competitive. Chatbots can answer common questions, guide users through purchases, or collect feedback, freeing up staff for more complex tasks.
The push comes from customer expectations. Shoppers want instant responses, whether browsing a website or checking a flight status. Human agents can’t always keep up, especially during peak times. A chatbot, even a basic one, can manage multiple conversations at once, offering 24/7 support without hiring extra help. This is especially appealing for companies with tight budgets or seasonal spikes in demand.
Many non-AI…