As players in the $222 billion food delivery market can attest, when customers with grumbling stomachs want food, they want it now. Breakfast from McDonald’s, coffee from Starbucks or a midnight meatball marinara sub? Name it, and it will be at your door in as little as 20 minutes.
Pre-pandemic, frictionless apps such as DoorDash, Uber Eats, Deliveroo and GrubHub were already on the rise, bolstered by a trend toward convenience from millennials and Gen Zers. And post-lockdown, business is still booming: According to research firm Grand View, the market will hit $505.5 billion by 2030, growing at an annual rate of 10.3% each year.
To satiate customers’ appetites, fast food chains have typically partnered with third-party apps to get hot food to doorsteps. However, now a fresh battleground is…