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TRANSPORT Focus has published its latest National Rail Passenger Survey for spring 2017, which finds that overall satisfaction by train operating companies (TOCs) varied between 72 and 97 per cent.
Comparing the figures with those for spring 2016, seven improved (Southeastern, Gatwick Express, c2c, Heathrow Connect, Heathrow Express, Greater Anglia, and Hull Trains) and none significantly declined. All other TOCs had no real change in their overall satisfaction results.
The highest ratings for overall satisfaction were achieved by Hull Trains (97 percent), Heathrow Express (97 percent), Grand Central (94 percent), Merseyrail (94 percent), Chiltern Railways (92 percent) and Virgin Trains (92 percent). The lowest were Southern (72 per cent), Thameslink (75 percent), Great Northern (79 percent), Southeastern (81 percent), and Great Western Railway (81 percent).…
